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FAQ

Returns/Refunds/Changes in Order

All sales are FINAL, meaning there will be no refunds, returns, exchanges once you have placed an order unless there is a defect. 

If your order has not yet shipped, you need to change your order/shipping address, or you have an issue with your order, please email me with your order number at [email protected]. Once it's shipped, I cannot make any changes or accept returns and I am not responsible for lost/damaged packages.

How do I place an order?

Orders are placed through the site. When the pre-ordering period opens, the form link will be posted on this carrd. There will be a deadline to place a preorder and opening info will be announced on instagram @sintalab.

How long will shipping take?

Since all purchases (except for sweatshirts) are PRE-ORDERS, shipments will take 4-6 weeks and are sent via USPS. You will be notified once your order has been shipped, but for any questions pertaining to your order, feel free to email me. 

NOTE: For ALL orders, you will receive a USPS tracking number ONLY for tracked mail orders. Tracking information will be sent to you via email once the order has been shipped. 

How much are they?

All prices are listed on the site! All prices are in USD and are subject to change.

 

Copyright Claims

Created on July 2022, all original designs are owned and designed by Sabrina Tesalona.